Kinkaid Technology

Account Setup 2

• How to Integrate External Applications into Canvas
• How to login on Canvas

Windows 3

• I can't log into my Windows machine
• My Windows is running slowly
• Activating Microsoft Office

Network 4

• Connecting to Kinkaid Guest
• Remove Kinkaid Guest Wifi
• I need to connect to Optimus
• Kinkaid Secure WiFi Missing

Password 1

• Password Help

Adobe 5

• Adobe CC Enterprise Account Setup
• Adobe CC License Error
• There's a pop up telling me I have a trial that's about to expire
• Troubleshooting Adobe Acrobat
• How to Open PDFs with Preview application

How To's (Mac OSX) 3

• I can't connect my Airpods to my computer
• How do I restart or shut down my computer?
• My application is frozen and won't close

Dyknow 2

• Student not showing up in Dyknow
• Dyknow Permission Prompt

Zoom 12

• How do I join a Zoom meeting?
• How do I start a Zoom meeting?
• How do I share my screen on Zoom?
• My video/camera isn't working in Zoom
• My audio isn't working in Zoom (iPhone/Android app)

View all 12

PowerSchool Learning 2

• How do I put students into my PowerSchool class?
• How do I create a class with another teacher?

DigiExam 1

• DigiExam: Accents on Windows Laptops

Veracross 3

• My Veracross password isn't working
• Veracross Multi-Factor Authentication (MFA)
• Where do I find my code to sign into Veracross?

Security 3

• How to spot a spam or phishing email.
• Report an email as Spam
• I would like to get 1Password

Chrome 5

• Missing Bookmarks in Google Chrome
• Google Chrome is Slow or Unresponsive
• How to Clear Cookies and Cache in Google Chrome
• How do I turn off notifications?
• How do I update Chrome?

Gmail 1

• How do I create an out of office reply?

Google Calendar 5

• How can I change calendar notifications? (iPhone app)
• How do I invite someone to my calendar event?
• My calendar isn't showing up on my phone (Android or iPhone)
• Add Google Calendar to iOS/iPad/iPhone
• Subscribe to School Calendar(s)

Google Drive 3

• Missing Google Drive folder
• How do I make Google Drive documents available offline?
• How do I back up my information?

Printer 5

• Printer will not print
• I can't find any printer
• How do I add my printer from home?
• Secure Print Online
• Secure Print - Staples/Hole Punching

Updates 1

• Can I download an application from Self Service if I'm not on campus?

Install 2

• I need to add a printer on my computer
• Install Applications from Self Service

ActivPanel (TV) 2

• Proper Care and Maintenance of a Promethean Board
• Promethean Help

ActivBoard 2

• Bulb not working
• ActivBoard Touch Not Working

Common Questions 15

• What to Do If Your Computer Is Damaged
• Can I eat and use my computer?
• How to order a new Falcon Card
• How do I reset my password to log into my computer?
• I dropped off my computer in the Technology Office, how long until I get it back?

View all 15

Features 2

• How to Setup Call Forwarding
• View/Remove Cisco Missed Call Notifications

Voice Mail 4

• How do you record an out of office/holiday greeting?
• Missing Voicemails in email
• How to Setup Voicemail (Cisco Phone)
• How do I check my voicemail from off campus?

Phone Directory 1

• How do I look up someone's extension?

Trouble Shooting 2

• My phone is blank and I can't use it
• Cisco Phone Background (7945/7975)

Making Calls 1

• How do I make an outside phone call?

Conference Phones 1

• I need a phone set up for a conference call

Website 1

• I can't log into the website