Common Reasons Why Bookmarks May Be Missing

• Not signed into a Google account: If you're not logged into a Google account, the bookmarks will not appear.
• Incorrect Chrome Profile: If Chrome opened with a new or alternate profile, your usual bookmarks won’t be visible.
• Sync is turned off or not working: When Chrome Sync is disabled or experiencing errors, your bookmarks may not load across devices.

If your bookmarks are missing in Google Chrome, follow the steps below to restore them.

1: Sign Into Your Google Account

• Click Sign in to Chrome to create or switch to the correct Chrome profile.
• Sign in using your school-issued Google account credentials.

2: Turn On Sync to Restore Bookmarks

• After signing in, click your profile icon in the top-right corner again.
• Select Turn on sync...

• When prompted, click "Yes, I'm in" to confirm.

3: Verify Your Bookmarks

• Once sync is enabled, your bookmarks should reappear automatically.
• If your bookmarks are still missing, try restarting Chrome or signing out and back into your profile.

Still having issues? Please email us at helpdesk@kinkaid.org