Common Reasons Why The Secure Printer is Not Printing
- Device Reboot: Reboot your computer.
- Print Queue Paused: Cancel all existing print jobs and reprint.
These instructions are for Secure Print copiers. Please visit our Secure Print Online article for other types of printer-related troubleshooting.
If you’ve sent a print job to Secure Print Online, but it does not appear on the copier, follow these steps to resolve the issue.
1: Open the Kinkaid Self Service app.
2: Select Printers (Self Service) and then locate Secure Printer Fix.
3: Select Fix.
Step 4: Attempt to print to the Secure Printer.
Still having issues? Please email us at helpdesk@kinkaid.org