Kinkaid Technology

Common Reasons Unconnected to Kinkaid Wi-Fi

• Inadvertently on Guest Wi-Fi: Reinstall the Kinkaid Secure Wi-Fi profile.
• Wi-Fi is disabled: Make sure your Wi-Fi is enabled.
• Device needs to be restarted: Restart your device.

1. Open the Self Service App.

• Open Finder.
• Go to Applications.
• Locate and open Self Service.

2. Remove the Existing Kinkaid Secure WiFi Profile.

• In Self Service, navigate to the Wireless Profiles category on the left menu.
• Click Remove to delete the existing secure WiFi profile.

3. Reinstall the Kinkaid Secure WiFi Profile

• Still in Self Service, select the option to Reinstall the Secure WiFi Profile.
• You will know it is completed when the Install button turns to Done.

Still having issues? Please email us at helpdesk@kinkaid.org