Common Reasons Why The Printer is Not Printing
- Connection Issues: The printer might not be properly connected to the computer or network.
- Low Supplies: The printer may be low on toner or paper.
- Print Queue Paused: Cancel all existing print jobs and reprint.
- Device Reboot: Reboot both the printer and your computer.
These instructions are for Non-Secure Print copiers. Please visit our Secure Print Online article for Secure Print copier-related troubleshooting.
If you're still unable to print, follow these steps below to troubleshoot.
1. Check Your WiFi Connection
Make sure you are connected to the Kinkaid secure WiFi network - printing will not work on the Guest network.
2. Check the Paper Supply
Check the paper tray to ensure it has enough paper and is loaded correctly.
Verify the paper size matches what the printer expects before printing again.
3. Restart the Printer
Turn the printer off, wait about 10 seconds, then turn it back on.
Allow the printer to fully reboot before sending another print job.
Still having issues? Please email us at helpdesk@kinkaid.org