Common Reasons Why Printer is Not Printing


  • Connection Issues: The printer might not be properly connected to the computer or network.
  • Low Supplies: The printer may be low on Toner or Paper. 


These instructions are for Non-Secure Print copiers. Please visit our Secure Print Online article for Secure Print copier-related troubleshooting.

If you're unable to print, follow these steps below to troubleshoot. 

1: Check Your WiFi Connection

  • Make sure you are connected to the Kinkaid secure WiFi network - printing will not work on the Guest network.

2: Check the Paper Supply

  • Check the paper tray to ensure it has enough paper and is loaded correctly.

  • Verify the paper size matches what the printer expects before printing again.

3: Restart the Printer

  • Turn the printer off, wait about 10 seconds, then turn it back on.

  • Allow the printer to fully reboot before sending another print job.

Still having issues? Please email us at helpdesk@kinkaid.org