If Adobe Acrobat is not launching, not responding, or showing errors, follow the steps below to resolve the issue. These steps will help ensure the application is installed correctly, up to date, and properly signed in.
Step 1: Confirm Adobe Acrobat Is Installed
Open Finder and go to Applications.
Look for Adobe Acrobat in the list.
If it's not installed:
Install from Self Service or contact the Technology Office via email (helpdesk@kinkaid.org) for installation support.
Step 2: Force Quit and Reopen Adobe Acrobat
Press Command (⌘) + Option + Esc to open the Force Quit menu.
Select Adobe Acrobat from the list and click Force Quit.
Reopen Acrobat from the Applications folder or your Dock.
Step 3: Restart Your MacBook
Save your work and close all applications.
Click the Apple menu () in the top-left corner and select Restart.
After restarting, try opening Adobe Acrobat again.
Step 4: Check for Updates in Adobe Acrobat
Open Adobe Acrobat (if it launches).
Click Help > Check for Updates in the top menu bar.
If an update is available, follow the on-screen instructions to install it.
Step 5: Reinstall Adobe Acrobat (If Necessary)
To Uninstall:
Open Finder and go to Applications.
Drag Adobe Acrobat to the Trash, then empty the Trash.
To Reinstall:
Open the Self Service app from the Dock or Applications folder.
Locate Adobe Acrobat under the available apps and click Install.
Step 6: Verify Your Adobe Sign-In
Open Adobe Acrobat.
Sign in using the Continue with Google option.
If you’re unsure of your login credentials, contact the IT Help Desk.
Step 7: Check for macOS Updates
Click the Apple menu () > System Settings.
Go to General > Software Update.
Install any available updates and restart your MacBook.
Try launching Adobe Acrobat again.
If you continue to experience issues, please submit a technology help desk ticket or email us at helpdesk@kinkaid.org, and we will be happy to assist you promptly.