If you believe your computer is damaged or may have been damaged in any way, please visit the Technology Office as soon as possible for assistance.

What to Do Next:

  1. Stop Using the Device – Continuing to use a damaged computer may worsen the issue.
  2. Visit the Technology Office – Bring your device to the IT team for evaluation and possible repairs.
  3. Describe the Issue – Let the IT team know what happened and any symptoms you've noticed (e.g., cracked screen, unresponsive keyboard, overheating).

Important Notes:

  • Do not attempt to repair the device yourself, as this may void our AppleCare warranty.
  • If the computer is physically broken (e.g., a cracked screen, missing keys, or liquid damage), let IT know immediately.
  • If the device is still functioning but acting strangely (e.g., freezing, slow performance, or connectivity issues), IT can diagnose the problem.


For all device-related concerns, stop by the Technology Office, and we’ll assist you with the next steps.