If you’re unable to connect to the Kinkaid's secure WiFi network, reinstalling the wireless profile can resolve the issue. Follow the steps below to remove and reinstall the profile. You will need an internet connection, so connect to the Kinkaid Guest WiFi network if necessary.



Step 1: Open the Self Service App

  • From the Dock: Click the Self Service app icon.
  • From Finder:
    1. Open Finder.
    2. Go to Applications.
    3. Locate and open Self Service.



Step 2: Remove the Existing Kinkaid Secure WiFi Profile

  1. In Self Service, navigate to the Wireless Profiles category on the left menu.
  2. Click Remove to delete the existing secure WiFi profile.



Step 3: Reinstall the Kinkaid Secure WiFi Profile

  1. Still in Self Service, select the option to Reinstall the Secure WiFi Profile.
  2. You will know it is completed when the Install button turns to Done.



Step 4: Confirm Your Wireless Connection

  1. After reinstalling, reconnect to the Kinkaid WiFi network.
  2. Test your connection by opening a webpage or checking your network settings.


  • Still unable to connect? Restart your Mac and try connecting again.
  • WiFi option not appearing? Ensure WiFi is enabled by clicking the WiFi icon in the menu bar.


If you continue to experience issues, please submit a technology help desk ticket or email us at helpdesk@kinkaid.org, and we will be happy to assist you promptly.